DELIVERY - Orders
are shipped by Federal Express, U.S. Post Office, or United Parcel Service.
Gemstone and Jewelry orders are shipped insured and require an adult's
signature upon receipt. If you require special delivery services, please
request these at the time you place your order.
SAFE DELIVERY GUARANTEED
- All shipments are sent to you fully Insured and we track the shipment
until it is received and signed for. We normally call you to make
sure you received it, but in the case we can't reach you by phone we will
email a request to acknowledge receipt of the shipment. If you receive
a box that has visible signs of DAMAGE or TAMPERING, make sure you have
the delivery person fill out a damage report and NOTIFY US IMMEDIATELY.
We will give specific instructions. We will take care of the insurance
claim ONLY if you FOLLOW OUR INSTRUCTIONS.
PRODUCT SATISFACTION GUARANTEED*
- All items and products featured on our website "www.phoenixgems.com", carry our Full Customer Satisfaction, Money-Back Guarantee*
We want you to be completely thrilled with your purchase, so if you are
not absolutely pleased with any item... within Seven (7) days of receipt...
simply return the item(s) for a full-refund *See
"Guarantee footnotes" below.
- To return merchandise, you must first call
us for Return Authorization within Seven (7) days of receipt. Returns
be received by us within Three (3) business days of the day you first call
us for Return Authorization. We recommend you ship via FULLY INSURED
U.S. POSTAL OVERNIGHT EXPRESS MAIL**See
"Return Shipping and Insurance policy" below
an item to be returned is over $5,000.00 in value, Call or
special shipping recommendations).
fasten items in the container in the same method as sent. Please
include a copy of your original invoice, and your instructions for replacement
reserve the right to charge a 10%-25% minimum restocking fee on :
merchandise that has the original gem or jewelry presentation box, storage
bag, or special tag damaged, changed, or removed;
that was accompanied by a gem and/or jewelry report and the report is missing,
damaged, or altered;
returned without first obtaining a Return Authorization during the Seven
(7) day inspection period.
OUT OF STOCK ITEMS
- Unless you specify otherwise, we will backorder items that are out of
stock, except orders for items that are unable to be filled. Any
time we backorder or can't fill an order, we will advise you. If
paying by check or credit card, your check is not cashed and/or your card
is not billed unless your order is able to be filled or is ready to be
shipped within 30 days. If paying by bank wire, you will be advised
to withhold payment on backordered items until your order is able to be
filled or is ready to be shipped within 30 days.
- Unless you specify otherwise, we will never substitute anything.
JEWELRY - Most
of our jewelry is custom made and sized to your specifications. We
can custom manufacture almost any setting you may want, and/or modify most
settings in our online catalog with a different diamond or gemstone, other
than the stone(s) described and pictured, and the price is adjusted accordingly.
In other words, if you see a setting you love, but want different gemstone(s),
we will give you a price and make it to your specifications. Or,
if you have a photo of a setting you love, we will give you a price and
make it to your specifications with the gemstone(s) of your choice. We
also have several manufacturers which supply us with almost every conceivable
mounting for your gemstone purchased as well as solid gold and platinum
jewelry. We do not accept returns on custom made or altered jewelry after
receiving your approval to proceed in manufacture. Our jeweler is
a JA Certified Master Jeweler with over 15 years experience in building
jewelry of all types and styles, and qualified and experienced in setting
the finest gemstones, however, we cannot be held responsible for damage
to gemstone(s) that you may supply for our use in setting, re-cutting,
re-polishing and/or handling.
PAYMENT INFO -
We accept Visa, Mastercard, or American Express Credit Cards; your personal
or business Check; Certified Check or Money Order; or, if
you prefer and your order is more than $500 we accept funds via
Bank Wire (we charge a $10 fee on your invoice when funds are received
via Bank Wire). Bank Wire is a protection for all parties and almost
instantaneous. Call or
your order and we will give you the Wire Transfer Information and Federal
Routing Numbers. Your bank can explain how a wire transfer works. A personal
or business check can delay your order anywhere from 10 - 20 days while
the check clears the bank. We'll need payment in full before we send
your order. COD ORDERS ARE NOT ACCEPTED!
- See the Shipping & Handling charges listed on the order form for
the item you are ordering or call us at 1-248-674-2657 or International
calls to 011-248-674-2657 or FAX 1-612-465-2706.
- Guarantee Footnotes:
"Full Customer Satisfaction, Money-Back Guarantee" applies to everything
we sell, make, or repair, within one (1) year of the date of delivery*
This means we guarantee that such things as our gemstones and diamonds
are the type and quality we disclosed, the stones we set won't become loose,
and the parts that we made or repaired will not break in the areas in which
Items: we DO NOT guarantee 1) items as noted below such as
Custom Made items, Special Orders, Sale items, Estate Items, or As-Is items
that are noted as such on a written invoice to the customer; and/or
2) any merchandise that has been damaged, or appears to have been altered,
or it appears to be a different item than was originally sent to you, and/or
does not match our photographic image in our records, and/or does not match
our description of the item.
and Exchange Policy
We will give a full refund on any stock item in our online catalog only
when said item is returned according to our Return Shipping
and Insurance Policy as outlined below, and as long as it was not damaged,
switched and/or altered from it's original condition, less the shipping/handling
charge noted on the invoice, and a processing fee if applicable (see below);
We do not charge a processing fee on returns involving credit card, when
you call us for Return Authorization within Seven (7) days of receipt of
the item(s) and returns are received by us within Three (3) days of the
day you first call us for Return Authorization, and item(s) are not damaged
and/or altered from it's original condition. EXCEPTION: 3.5%
of the invoiced amount is charged as a processing fee on returns involving
credit card sales, in addition to the shipping/handling charge noted on
the invoice, whenever you let us know you will be keeping the item(s) during
the 7 day period from the date you received the item(s), and you later
(but within the 7 day period) request a return authorization.
$20.00 is charged as a processing fee on bank wire sales, in addition to
the shipping/handling charge noted on the invoice.
$20.00 is charged on any check which is returned unpaid (bounced
We do not charge a processing fee on returns involving personal or business
check, cashier's check, or money order.
We will NOT give a refund for any returned item that was returned
without first obtaining a Return Authorization according to out Return
Requirements as outlined above, or if return is postmarked after seven
(7) days of your receipt of the item(s);
In some cases we may give a full or partial in-house store credit toward
the purchase of a higher priced item. If we do, we will require you
return the item within Three (3) days of obtaining the return authorization,
and the store credit must be used within thirty (30) days of our receipt
of the return.
We will NOT exchange, alter, or give a refund for any Custom Made
item, Special Order, Sale item, Estate Item, or As-Is item. Due to
their nature all sales are considered Final, except as noted below:.
We will NOT exchange, alter, or give a refund for any item listed
Cast items from wax, either a showcase wax or hand carved.
Handmade items whether fabricated or cast.
In the following cases we may alter or remake the item :
1). if the item you received is definitely not a close
facsimile to the item we agreed to build as described in drawings, photos,
and/or text, and approved by you in a written estimate approved by email,
fax, or postal mail (all verbal and/or written instructions, photos, drawings,
and/or descriptions become amendments to the approved estimate),
2). and, when a return authorization is requested by
you, and given by us, within seven (7) days of your receipt of the item.
We will NOT exchange or give a refund on any item listed below.
Due to their nature all sales are considered Final :
Items specially ordered from an outside vendor for the customer in a custom
size or style.
Items, Estate Items, and As-Is Items
We will NOT exchange or give a refund on any Sale item, Estate Item, or
As-Is item. Due to their nature all sales are considered Final :
Unless the item is definitely not the item we described in drawings,
photos, and/or text;
In some cases we may give a full, or partial, in-house store credit toward
the purchase of a higher priced item, if we do, we will require you return
the item within Three (3) days of obtaining the return authorization, and
the store credit must be used within thirty (30) days of our receipt of
We DO NOT guarantee that a diamond or gemstone, after the date of
delivery, will not chip, break, scratch, or fracture, and as a result become
loose and/or fall out. No stone, including a diamond, can be guaranteed
not to break, chip, scratch, or fracture.
strongly suggest insuring your jewelry with a homeowners type insurance
policy that will pay for loss and/or damage to jewelry, should this occur.
If you send us your diamond or gemstone(s), for any reason, we will treat
the item with the greatest care possible and maintain safe storage when
the item is not undergoing inspection and/or work, however, we can not
be held responsible for any damage to, or loss of any customer owned diamonds
or gemstones. If we receive a diamond and/or gemstone that is damaged,
chipped, broken, or has large inclusions or imperfections, we will inform
the customer and we may require a written acknowledgement on the condition
of these items before proceeding with any repair or installation work.
All rings sold are GUARANTEED to the size requested*. However,
the customer assumes all responsibility for supplying the correct ring
size at the time of purchase. If the size requested was different
from the ring size shipped and it is incorrect, we
will resize the customer's ring at NO CHARGE within 7 DAYS from the Date
of Delivery. *If the ring was a Sale Item, Estate Item, and/or an
As-Is Item from us, there is an additional $25 minimum charge to resize
If we size a ring to the customer's requested size and that size is incorrect,
we will charge again to resize the ring. (Example: The customer requests
a size 6 and we make it a 6 and it's too loose, we will charge a
minimum of $25 plus insured shipping to resize it.)
We can only guarantee our ring sizing from our standard sizing gauge.
If you send another ring to go by for size, we will do our best to match
the size, however, we cannot guarantee it will be accurate, and we will
charge a minimum of $25 plus insured shipping to resize the ring if it
needs to be resized again.
The ring size on a ring will not change, but because a customer's finger
can become larger or smaller because of diet, medication, the weather,
or weight change, we only guarantee ring sizing for seven (7) days from
the date of delivery of the ring.
Tightening stones: We suggest a program of sending us your fine jewelry
on a regular basis (according to wear) so we can clean the item, but most
importantly check and tighten any loose stones. We do charge a fee
for this service. We DO NOT warranty against stone loosening,
unless we actually re-set the stones in "new" mountings.
"Checking Links" - When asked to "check links" on rivets, chains, bracelets,
clasps, etc., we can not guarantee their loss or durability. Many
items can not be checked without taking them completely apart. This
will cause the item to have to be repaired just because of the disassembly.
Many items that are wearing "OK" today may have a problem days or weeks
later. We can only guarantee items that we actually repaired,
not ones that we visually inspect.
Re-tipped prongs on stones - It is not our practice to re-tip (repair tips
or prongs). We ONLY guarantee loss of stones on items that we actually
re-set the stones in "new" mountings when we deem it necessary to repair
the prongs or tips. If you request a re-tip only, and we agree to
perform the work, we DO NOT warranty against stone loss. We
strongly suggest you insure your jewelry with a policy that will pay for
loss of stones and/or damage to jewelry, should this occur.
you are not satisfied with a Custom Made Item, and within 7 days of the
date of delivery you request it remade or altered, and it meets the exception
requirements noted in 3. A. b) i) above, we have the option of either altering,
remaking, or giving you a full or partial refund on the custom made portion
of the item as follows :
There will be no additional charges to alter or remake an item except those
that would have been incurred by the customer in the beginning.
Example: If a customer who spent $400 to have an item made, and the item
received is definitely not a close facsimile to the item that was agreed
upon to build, and within 7 days of the date of delivery the customer is
not totally satisfied and requests an alteration or remake of the item,
but it would have cost $550 to make it the way the customer wants,
in the beginning, then the additional charge would be the difference, or
a total of $150.00 plus shipping, to alter or remake the item.
After 7 days of the date of delivery, if we agree to alter or remake the
item, there will be a charge equal to our regular labor rates to
alter and/or remake a new item.
If we make or sell something to be used as a gift, and this item is returned
by anyone other than the original buyer, and gift falls into one of the
following categories, a refund WILL NOT be issued:
a). Cast items from wax
b). Items specially ordered for the customer
from an outside vendor.
c). Handmade items.
d). Custom or stock items that have been
damaged, altered or switched in any way.
If the item was a Custom made item, we may remake the item for the person
receiving at our regular labor rates to alter and/or remake a new
item. There will be no credit issued for the labor spent to build
the initial item.
If the item was specially ordered from an outside vendor in a custom size
or style, we will NOT exchange or give a refund on the item.
Checking & Tightening Policy
our policy on Repairs as well as Checking and Tightening stones.
CHARGE a fee to do this so that you can minimize an inevitable loss that
Use US Postal Insured shipping when sending items to us (See
"Return Shipping and Insurance policy").
We are not responsible for damage or loss to your shipment to us and/or
the costs related to return shipping the item to you. After we complete
the work requested we require payment for the work performed as well as
for the cost of the Insured shipping method you prefer to have the item
returned to you, prior to returning the item to you.
a repair, we remove and/or exercise special care with stones that can't
take heat, like:
HEAT TREATED GEMSTONES;
A RUBY OR GEMSTONE THAT IS:
b): Very poor quality;
A DIAMOND THAT:
a). Has visible inclusions to the eye;
b) is a treated Diamond;
gemstones valued by the customer at over $1,000.00.
we remove a stone to make a repair, we replace the prong mounting with
a new one, rather than fatigue the metal by bending it back, so as a result
there are additional mounting replacement fees that apply.
Lead solders that do not have a special "patch" support.
Gold or Rhodium plating.
Loss of any prong set stone that has 3 or less prongs.
Loss of any round stone over 1/2 carat unless it is set in a six prong
gold setting or a four prong Platinum setting.
Loss of any prong set stone unless it has the following number of prongs.
(Or unless they are set in Platinum)
No of Prongs Cut
No of Prongs Cut
No of Prongs
Princess 4 Heart
Cut 4 Marquise 6 Trilliant Must have "V" prongs
Pear shaped 5
Prong set stones that have thin prongs, missing prongs, or stones that
are set crooked, leaving a much shorter prong on one side of the stone
than the other.
Bead setting where the beads are badly worn or some beads are missing or
stones that are set crooked, leaving part of the girdle of the stone to
be sticking up beyond the surface of the metal.
Channel setting where either the channel is very thin, torn, not straight
across the stones OR there is no support underneath the channels to hold
them together. Example: No cross wires or support to keep the channel
from pulling away leaving the stone to loosen up or fall out.
Bezel setting where the bezel is too thin, torn, or the stone is set crooked
and is not all of the stone is held in by the bezel.
minimum for Sizing and/or checking and tightening UP TO TEN (10) stones
to twenty (20) stones to be tightened, add an additional $20.00 for tightening.
to thirty-five (21 to 35) stones, add an additional $35.00.
to fifty (36-50) stones, add an additional $45.00.
stone over fifty (50), add fifty cents (.50) per stone.
that fall out while sizing, will be reset at the normal setting charge.
written in advance, we do not guarantee against stone loss or damage.
minimum charge is mandatory, and if the ring is sized more than 2 sizes
larger there are additional charges for the gold or platinum.
Shipping and Insurance Policy
for the Safe Return of any merchandise is your responsibility,
please make sure you obtain full coverage insurance that covers
loose gemstones and have the parcel FULLY INSURED
the total amount on our invoice. If you return any merchandise and
we do not receive the parcel, we will not honor a refund.
it arrives with obvious shipping damage we will contact you so you can
file a claim with your shipper).
recommend that you DO NOT return un-mounted gemstones via FedEx or UPS
or other shippers unless you check their liability policy to make sure
loose gems are insurable, or you have your own insurance coverage for loose
gems, since loose gems are not insurable with FedEx and UPS and
some other shippers.
Also, If you return
any merchandise and we receive it and it appears to have non shipping related
damage, or it appears to be in an altered condition, or it appears to be
a different item than was originally sent to you, and/or it does not match
our photographic image, and/or it does not match our description of the
item, we will not honor your refund and will return your
merchandise to you (this has never happened before, but we
have to say it anyway, so please be assured we stand by our return policies).
8211 Caribou Lake Ln.
Clarkston, Michigan 48346
E-mail : email@example.com
are a Quality Gemstone Supplier and offer Fine Gems and Fine Diamonds from
around the World. You can trust our gems are the finest available.
Our Company is
physically operated and run from a small office in Clarkston, Michigan.
Located on the worldwide web at
we serve our customers using phone and mail orders, so we can keep our
overhead as low as possible. We feature such items as Top Quality
Gems and Fine Jewelry normally found only in the Best of the Best Jewelry
Stores, Gem Shows, and/or Museums, and besides a Great Price you'll get
Great Service too. When we receive your request for a gem or
jewelry item, we process the order and then have the item shipped from
our Vault direct to you via insured delivery.
Our seasoned gem
buyers travel directly to the source and sometimes the source brings gems
directly to us. Many of these fine gemstones are still in the rough form
when they reach our office and are cut by one of the finest cutters in
the U.S.A. You can be comforted in knowing that our gems are hand selected
by someone with a tremendous history in the gem business as we only deal with
persons having great knowledge and a reputation which is second to none.
Phoenix Gems stands behind every gemstone we offer,
as the genuine natural gem, unless stated to be Lab-Created, which we describe
in full detail. We sell wholesale to dealers and jewelers nationwide, as
well as online with discounted prices to the public.
You can view
our gemstone inventory on our
Here's what we
quality Diamonds of many sizes, and shapes;
quality Rubies of many sizes, and shapes;
quality Sapphires of many sizes and shapes;
quality Colombian Emerald of many sizes and shapes;
quality Semi-Precious stones like, Andalusite, Beryl, Garnet, Spinel, Topaz,
Tourmaline, Zircon... just to name a few, of all colors and shapes and
6. We also
offer lab-created stones, which have the same chemical, physical and optical
properties as the natural gemstones;
all of the Gemstones featured by Phoenix Gems on this website
are Natural and "Untreated" Gemstones, but it must be assumed that
some are treated to enhance and/or stabilize the color. We are happy to
to the purchaser. any
gem enhancement process that may have been used on a particular gem in
the form of an enhancement code and a link to the information regarding
that process and the effect it may have on your buying decision.
8. We do
not sell gemstones without giving you a full description, almost every
gemstone has slight imperfections so we classify and identify them for
you as best as possible.
like Alexandrite and Cat's Eye are RDX Nuclear tested to insure -0- radiation.
10. All of our
stones pass rigid testing standards before we accept them.
If you don't see
what you're looking for,
us to see if we have it... we can obtain almost any type of gemstone you
may desire... if it's on the face of the earth, we can usually procure
it for you. I doubt you could buy the caliber and quality gemstones
we feature at a better price anywhere, even if you were to travel to the
Countries of origin.
Please do not
confuse us with those TV shopping networks or discount houses, we sell
only TOP QUALITY GEMSTONES at a fraction of their retail value.
Our many satisfied
buyers can verify that we offer the best quality gemstones found.
When it comes
to Appraisals I can't guarantee you'll get double or triple
your money's worth an with an Independent Appraisal for the Insured Replacement
Value since it really depends on the particular gem, how we were able to
buy it, and how much we can offer it for. Please keep in mind, that the
higher Appraisal is not necessarily better than one closer to the Actual
Selling Price as premiums are based on the Appraised Value, so if that
Insured Replacement Value is unrealistically high, you are really throwing
money away to pay a high premium on what will only pay the Actual Replacement
Cost, especially if you shop for a replacement through our office since
our prices are so much lower than normal retail stores.
We do offer Independent
Gem Reports on most Diamonds, Alexandrite, Emeralds, Rubies, and Sapphires
as well as other Collector Gems in the high end category. If an Accredited
Gem Lab Report is available on a particular gem it will be listed with
that gemstone, and it's cost is included in the price of the gem.
If you don't see a Gem Report listed, we will be happy to provide one for
you at additional cost, we can send it to you with the gem for viewing
we can obtain one for you after you view but before you conclude the purchase
of the gem), this Gem Report is a non-refundable expense that starts
at $75.00 and goes up, depending on the lab you request and the degree
of the report desired. When requested, we offer, at no cost to you,
a "Retail Replacement Appraisal". The information on this Report
usually includes specific details on the Gem(s) and/or Jewelry Item(s)
with the stated dollar amount.
Here are links
to other Accredited Gem Labs and Appraisers: |
| EGL |
| GRS |
| IGI |
Please feel free
to visit our site often to see our newest shipments. If you don't
find what you're looking for, just put your request in an
to us so we can track down that item for you at the BEST possible price.
Or... just keep
checking back... we can't possibly display every gemstone we have in stock,
so new ones are added on a regular weekly, sometimes daily basis, as time
If you see what
you like... and it is available, don't hesitate to call, we can Hold a
gem for a 48 hour period while we make payment arrangements with you, thus
giving you the guaranteed availability of that particular gemstone.
Thank You Very
Much for taking an interest in our website.
Brent E. Smith
Office - 248 241-6571 Fax
and Participation in Organizations:
a dealers-only networks for brokers, dealers and traders of jewelry, diamonds
and colored gemstones.
a dealers-only networks for brokers, dealers and traders of jewelry, diamonds
and colored gemstones.
the on-line trading network for the jewelry industry.
call us @ 1-248-241-6571
8211 Caribou Lake Ln.
Clarkston, Michigan 48346
E-mail : firstname.lastname@example.org
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